Faster, Better, Easier Collections

Axela is a unique hybrid of a technology company and a HOA Collection Agency. We focus exclusively on the community association industry. The goal is simple: Recover the association’s money as quickly as possible at no cost to the good paying owners. When it comes to an HOA collection agency… good enough is not nearly enough.

Leading the Way in Collections Technologies

Our focus is on community association capital recovery. We use the latest in skip tracing technology, and credit reporting. But we don't stop there. Our team of developers is constantly working to build new and improved technologies to ease and speed up the collections process.

Integrates with your Accounting Platform

In order for Condo and HOA collections to be successful, action must be taken quickly, and information must be accurate. We integrate with various accounting software so that we can gather the data required to begin a collections file.

Accurate, Up to the Minute Records

Once we have a roster of delinquent units, we begin an intensive underwriting process. We gather thousands of data points from our integration partners to have a complete picture of what position the delinquent unit and it’s owner are in. Our processes range from calculating the value of a property, to determining if its in an equity position, to skip tracing a unit owner to locate where they are and their financial position.

Respectful Treatment of Homeowners

We engage your HOA members in a respectful manner to resolve your cash flow issues. When owners are not paying their assessments you need a HOA collection agency NOT a lawyer.

Praise, Not Punishment

We offer our clients credit bureau reporting that gives owners the incentive to pay. This practice increases the status of a HOA maintenance fee to that of credit cards and car payments incentivizing owners to pay on time.

High Tech But Also Human

At Axela we automate as many steps as possible to insure efficiency and reliability. But we know that technology isn't the best choice all the time. There are certain things that are best done by a person with the human touch. All outbound calls, which we consider one of the most significant components of our HOA collections process, are done by live, highly trained customer service representatives who understand community associations, and work with homeowners to overcome their unique challenges.

Committed to Condo & HOA Collections

An HOA collection agency must be FDCPA compliant, first and foremost. But our exclusive focus on Community Associations and Management Companies makes us go deeper than the basic requirements. Our team have years of experience in the industry, from directly managing condos and HOAs, to serving on the board, to working with other industry vendors. We work constantly to cultivate relationships in the industry so you can benefit from technologies built to suit your specific needs.
Trained Agents
Online Access
Resolution Tools
Deferred Cost

We have built a robust application that seamlessly integrates with your accounting system


Creating an account takes just a few minutes and is the easiest way to solicit a funding proposal. Simply upload your accounting records or, if you use software from one of our integration partners, input your access key and we will fetch the data automatically.

Fast Follow up

One of our funding specialists will contact you within 24 hours of creating your account to review your file in detail.

Inmediate Action

We are ready to get to work collecting your accounts right away. If you’ve submitted a funding proposal, approval usually takes 2-3 business days, and funding immediately upon approval.

What are your options with Axela


Effective Best Practices Collections

With our Easy Collect™ program the collection process begins immediately. It starts with an initial demand letter, outbound calls, domestic call center, credit bureau reporting, and liens filed.

Foreclosing Lender Assessment Guarantee (FLAG)

Perfect Cash-Flow Solution.

Axela’s Foreclosure Lender Assessment Guarantee program (FLAG) will fund all the maintenance fees (and special assessments) after a lender forecloses and takes title to a property. Often the banks do not pay maintenance fees until they sell the property. Axela will replicate a perfect cash-flow scenario for the Association.

Post Foreclosure Recovery

Recovery of Bad Debt Write Offs

Has your association written off bad debt due to a bank foreclosure? Most of this debt can be pursued and recovered. No Cost-No Risk…Total Contingency.


Collections & Delinquency Funding

Our Homeowner Assessment Assurance Program™ provides Delinquency Funding that assures your association can function, eliminating any cash-flow issues.

Credit Bureau Reporting

Rewarding good payers and establishing consequences for delinquent owners

Just as credit card companies and other consumer creditors will report delinquent and on time payments to credit bureaus, so too can a community association now. This is a brand-new process that will cause condo and HOA members to reevaluate the importance of their obligations to their community association.

We are always working to add new features and improve our platform

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